GW just needs to impress upon their staff that a smile and thank-you goes a long way with customers. All in all a great place at a great price. Also no frig, unless you wanted to spend $20.00 per night extra? I think this is the only hotel we've ever stayed at that didn't offer a refrigerator. You don’t have to be staying at the hotel to take the tour. Tours are offered once a day, at 3:30pm, Thursday through Saturday. It’s been on our bucket list for a long time and is often listed in hotel pool top 10 lists. We came back to the room twice to find the bed not made and no clean towels. This is the often mentioned pool with a water slide that takes you through a shark tank. The only downside to this trip was housekeeping. The bed was dreamy, the shower excellent, the jacuzzi tube a BIG plus. The room had no view, which really didn't matter to us we don't watch Vegas from the room.
We didn't even get an 'enjoy your stay' (or even any eye contact-which was kind of weird.) As I mentioned the room was excellent-we stayed in the Gold Tower (our original reservations were for the Carson Tower.) No mention as to why were were moved. Usually the front desk personal are very friendly and helpful. while the room was excellent, the staff seemed distant.
There was something a bit 'off' this trip. We just got back yesterday (5-23-14) after a week at the GW.
